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INTER Postbox

Terms of use for insurance brokers

INTER Postbox is a joint offer by the following companies of the INTER insurance group:

  • INTER Krankenversicherung aG
  • INTER Lebensversicherung AG
  • INTER Allgemeine Versicherung AG

hereinafter "INTER".

On its website, INTER makes legally binding statements and information on existing customer insurance contracts managed by cooperating brokers (hereinafter "user") available to the brokers as electronic files (hereinafter referred to as „Postbox
Service“) in a password-protected area called "Postbox". The use of this service is free of charge.

To use the Postbox service, the user must agree to the Terms of Use available at Should the Terms of Use be  hanged, the user may only continue to use the Postbox Service if he agrees to the amended Terms of Use in advance.

1. Access authorization, confidentiality & INTER services

The user will receive his access authorization for the password-protected area "INTER Postbox" by regular mail. 

The access authorization consists of a user name and a password. It is up to the user to ensure that unauthorized persons do not gain knowledge of the user name and/or password. After initial registration, the user must change both the user name and password.

As user name, the user must enter the e-mail address to which INTER will later send the automated information to its customers.

As part of the Postbox Service, INTER makes legally binding statements and information on existing insurance contracts (hereinafter "contract information") available in electronic form as PDF files. In individual cases, another common file format may be used.

INTER cannot guarantee the constant availability of this service. 

The user will receive an automated e-mail informing him about any new contract information posted in the Postbox Service. To do so, INTER uses the e-mail address specified as the user name. Should the user have questions regarding the contract information, he can contact INTER either

2. Fulfilment of contractual obligations, storage period of data provided

The user expressly agrees that INTER’s obligation to provide contract information is met exclusively by providing such information in the Postbox Service.

Ensuring the availability of technical facilities to receive the contract information is the responsibility of the user, who shall also bear all connection charges incurred.

However, INTER expressly reserves the right to provide the user with contract information in other ways. The customer contract information for a policy managed by the user will be made available to him in the Postbox until the customer commissions another insurance broker to advise him  in insurance matters.

3. Liability

INTER assumes no liability and does not guarantee that the contract information provided will be available and up to date
at all times.

INTER further assumes no liability and does not guarantee that the user can use the contract information on his system.

Except in cases of intent or gross negligence, INTER shall not be liable for damages incurred by the user arising from
the use of the Postbox Service.

4. Data transmission, logging

The user will receive an automated e-mail informing him about any new contract information posted in the Postbox Service. 

For the retrieval of contract information, state-of-the-art SSL encryption technology is used which provides maximum security in transferring the contract information. 

A record is kept about the use of the Postbox Service. This log records under which user name the Postbox Service INTER Postbox - Terms of use for insurance customers - was accessed. It also records which contract information was retrieved at what time. The data is exclusively collected for the purpose of implementing the Postbox Service.

5. Privacy

Insofar as the user has transmitted personal data (e.g. e-mail address) to INTER within the scope of the Postbox Service, he hereby consents to the collection, processing and use of such data by INTER  for the above purpose.

Should you have questions regarding this Privacy Policy, please contact the INTER Data Protection Officer at the following e-mail address at any time:

6. Termination of the user agreement

This User Agreement may be terminated by both parties at any time. INTER may in particular terminate the agreement if
the user does not agree with a change to these Terms of Use. 

After termination of the user agreement, the user will receive the contract information by regular mail.

7. Severability

Should one or more provisions of these Terms of Use be or become invalid, this shall not affect the validity of all other provisions. The invalid  provisions shall be replaced by such valid provisions that reflect the interests of the user and INTER.

8. Applicable law, place of performance and jurisdiction

Any disputes arising from the use of the Postbox Service shall be governed by German law. 

Place of performance and jurisdiction shall be Mannheim.

As of: January 2013

INTER Versicherungsgruppe
Erzbergerstraße 9 – 15
68165 Mannheim